ORDERING
HOW IS MY PRICE DETERMINED?
THE PRICE OF OUR PRODUCTS ARE DETERMINED BY THE FOLLOWING FACTORS.
- PRODUCT TYPE
- IMPRINT METHOD
- IMPRINT LOCATIONS
- IMPRINT COLORS
- QUANTITY
- TIME FOR DELIVERY
HOW LONG DO ORDERS TAKE?
MOST PRODUCTS TAKE ANYWHERE FROM 1 WEEK TO 3 WEEKS TO BE PRINTED AND DELIVERED TO OUR CLIENTS. THE TIME FRAME STARTS AFTER FINAL PROOF IS APPROVED BY OUR CUSTOMERS.
*SOME OF THE PRODUCTS WE OFFER CAN BE PRINTED AND DELIVERED IN 1-2 BUSINESS DAYS.
CAN I RUSH MY ORDER?
YES, WE OFFER A FREE RUSH ON SOME OF THE PRODUCTS WE OFFER. MOST PRODUCTS CAN BE RUSHED FOR AN ADDITIONAL CHARGE OF 20% OF YOUR TOTAL ORDER. CUSTOMERS MAY NEED TO PAY EXTRA FOR UPGRADED SHIPPING IN ORDER TO GET PRODUCTS IN TIME.
PLEASE CONTACT YOUR ACCOUNT REP FOR MORE INFORMATION ON WHAT PRODUCTS CAN BE RUSHED.
RUSH ORDER DISCLAIMER.
WHEN YOU CHOOSE A “RUSH ORDER” WITH US, REST ASSURED THAT WE WILL GO ABOVE AND BEYOND TO MEET YOUR SPECIFIED SHIPPING DATE. OUR TEAM WILL WORK DILIGENTLY TO PRODUCE AND PACKAGE YOUR CUSTOM PRODUCTS PROMPTLY. HOWEVER, ONCE YOUR ORDER LEAVES OUR HANDS AND IS ENTRUSTED TO UPS OR FEDEX FOR DELIVERY, THE SHIPPING PROCESS BECOMES THEIR RESPONSIBILITY.
WE UNDERSTAND THAT TIMELY DELIVERY IS CRUCIAL, ESPECIALLY DURING THE HOLIDAY SEASON WHEN MANY FACTORS CAN INFLUENCE SHIPPING TIMES. WHILE WE WILL MAKE EVERY EFFORT TO SHIP YOUR ORDER ON TIME, IT’S IMPORTANT TO NOTE THAT UPS AND FEDEX DO NOT GUARANTEE DELIVERY TIMES DURING PEAK SEASONS. THIS MEANS THAT ANY POTENTIAL DELAYS CAUSED BY THESE CARRIERS, WHICH ARE BEYOND OUR CONTROL, ARE NOT SOMETHING WE CAN PREDICT OR PREVENT.
DESPITE THIS, PLEASE KNOW THAT WE ARE HERE TO SUPPORT YOU THROUGHOUT THE PROCESS. IF YOU ENCOUNTER ANY ISSUES OR HAVE CONCERNS ABOUT THE STATUS OF YOUR SHIPMENT, PLEASE DON’T HESITATE TO REACH OUT TO OUR CUSTOMER SERVICE TEAM. WE WILL DO OUR UTMOST TO ASSIST YOU IN TRACKING YOUR ORDER, COMMUNICATING WITH THE CARRIER, AND EXPLORING POTENTIAL SOLUTIONS.
WE VALUE YOUR BUSINESS AND APPRECIATE YOUR UNDERSTANDING OF THE CHALLENGES ASSOCIATED WITH HOLIDAY SEASON SHIPPING. OUR COMMITMENT TO YOU REMAINS UNWAVERING, AND WE WILL CONTINUALLY STRIVE TO PROVIDE YOU WITH EXCEPTIONAL PRODUCTS AND SERVICE.
WHAT IS YOUR MINIMUM ORDER QUANTITY?
ALL ORDERS THAT ARE PRINTED OR EMBROIDERED HAVE A MINIMUM ORDER QUANTITY OF 24 UNITS. SOME PROMOTIONAL ITEMS HAVE A HIGHER MINIMUM ORDER QUANTITY AND OTHER PRODUCTS SUCH AS CANOPIES HAVE A 1 UNIT MINIMUM.
*ALL ORDERS AND REORDERS MUST MEET OUR $250 MINIMUM ORDER CHARGE.
PRODUCTS
WHAT IF I CAN'T FIND THE PRODUCT I NEED?
THERE ARE MANY PRODUCTS THAT HAVE NOT MADE IT ON OUR WEBSITE THAT WE DO OFFER. WE CAN GET ALMOST ANY PRODUCT YOU CAN THINK OF WITH YOUR LOGO ON IT. PLEASE CONTACT US IF THERE IS A SPECIFIC PRODUCT YOU ARE LOOKING FOR.
CAN I GIVE YOU PRODUCTS TO PRINT OR EMBROIDER?
UNFORTUNATELY, WE DO NOT TAKE IN CUSTOMER PROVIDED PRODUCTS. WE ONLY OFFER FULL SERVICE PRINTING AND EMBROIDERY, MEANING WE PROVIDE ALL PRODUCTS, DO THE PRINTING, AND SHIP YOU THE FINAL PRODUCT.
CAN I ORDER PRINTED OR EMBROIDERED SAMPLES?
YES, YOU CAN ORDER PRINTED OR EMBROIDERED SAMPLES BEFORE PRODUCTION. WE REQUIRE AN ORDER PLACED AND PAID FOR THIS OPTION TO BE AVAILABLE. WE WILL SHIP YOU THE SAMPLE PRODUCT FOR YOUR APPROVAL BEFORE PRODUCTION OF YOUR ORDER. CUSTOMERS WILL NEED TO PAY FOR ADDITIONAL SAMPLES IF ANY CHANGES ARE MADE TO THE ORIGINAL LOGO. IF WE MADE A MISTAKE WE WILL SEND OUT A NEW SAMPLE FREE OF CHARGE.
CAN I ORDER A NON-PRINTED SAMPLE?
YES, WE CAN SEND YOU ANY SAMPLES WE HAVE THAT ARE PRINTED WITH ANOTHER CLIENTS LOGO, OR WE CAN SEND YOU A BLANK SAMPLE. CHARGES MAY APPLY.
SHIPPING
HOW WILL MY PRODUCTS SHIP?
MOST PRODUCTS WILL SHIP VIA UPS OR FEDEX GROUND.
CAN I PICK UP MY PRODUCTS?
YES, ALL CUSTOMERS CAN PICK UP THEIR PRODUCTS FROM 9:00AM-4:30PM (PST) MONDAY-FRIDAY FROM OUR OFFICE LOCATED AT: 4100 BONITA PL. SUITE B, FULLERTON, CA 92835
CAN YOU SHIP MY PRODUCTS TO MULTIPLE LOCATIONS?
YES, WE CAN SHIP YOUR PRODUCTS TO MULTIPLE LOCATIONS THROUGHOUT THE UNITED STATES.
CAN I USE MY OWN SHIPPING ACCOUNT?
YES, WE CAN USE YOUR UPS OR FEDEX SHIPPING ACCOUNT TO SHIP YOUR PRODUCTS.
PLEASE CONTACT US FOR OTHER CARRIERS.
CAN YOU SHIP INTERNATIONALLY?
THERE ARE ONLY A FEW PRODUCTS WE OFFER INTERNATIONAL SHIPPING ON. OUR OVERSEAS PROGRAMS ARE AN EXCEPTION.
*PLEASE CONTACT US FOR MORE INFORMATION.
DESIGN / MOCKUPS
WHAT IF I NEED A DESIGN?
IF YOUR COMPANY OR ORGANIZATION NEEDS A DESIGN, WE CAN CREATE ONE FOR YOU. PLEASE CONTACT US TO GET STARTED!
ARTWORK FEES START AT $25.
WHAT FILES DO I NEED TO GET STARTED?
FOR US TO GET STARTED ON YOUR ORDER, WE NEED AN AI, EPS, OR PDF VECTOR FILE OF YOUR LOGO. IF YOU DO NOT HAVE A VECTOR FILE WE CAN CONVERT IT FOR YOU. OUR VECTOR ART CONVERSIONS START AT $25.
WHAT IF I NEED ADJUSTMENTS MADE ON MY MOCKUP?
IF YOU NEED ADJUSTMENTS MADE TO YOUR MOCK UPS, YOU CAN CONTACT US VIA E-MAIL OR PHONE AND WE CAN REVISE THEM FOR YOU.
PRINTING
WHAT TYPE OF PRINTING DO YOU OFFER?
WE OFFER SCREEN PRINTING, DIRECT-TO-GARMENT PRINTING, SUBLIMATION, AND PAD PRINTING.
IS SCREEN PRINTING OR DIRECT-TO-GARMENT PRINTING BETTER?
THERE ARE TON OF REASONS WHY THE BEST BRANDS IN THE WORLD DO NOT USE DIRECT-TO-GARMENT PRINTING ON MOST OF THEIR PRODUCTS. SCREEN PRINTING IS CHEAPER, QUICKER TO PRINT, LASTS LONGER, MORE VIBRANT, DOESN’T SMELL, ETC. VERY FEW DESIGNS SHOULD BE PRINTED VIA DIRECT-TO-GARMENT PRINTING. THE REASON WE WOULD USE A DIRECT-TO-GARMENT PRINT IS BECAUSE THERE ARE TOO MANY COLORS IN A DESIGN AND THEIR IS A LOWER QUANTITY OF PRODUCTS BEIGN ORDERED. THIS WOULD MAKE A DIRECT-TO-GARMENT MORE COST EFFECTIVE THAN A REGULAR SCREEN PRINT.
DIRECT-TO-GARMENT PRINTING DISCLAIMER
WHEN YOU RECIEVE A NEW SHIRT OR HOODIE WITH A DIRECT-TO-GARMENT (DTG) PRINT, YOU MIGHT NOTICE A VINEGAR-LIKE SMELL OR AN OFF-WHITE RESIDUE. DON’T BE ALARMED, THAT’S NORMAL – IT’S FROM A FIXATION AGENT APPLIED DURING THE PRINTING PROCESS AND IT’S JUST TEMPORARY. ONCE THEY ARE WASHED THE RESIDUE AND SMELL WILL BE GONE.
*WE DO NOT RECOMMEND USING DIRECT-TO-GARMENT PRINTING FOR A 1 TIME USE SHIRT.
HOW SHOULD I WASH MY GARMENTS?
IN ORDER TO EXTEND THE LIFE OF YOUR CUSTOM PRINTED ITEMS WE SUGGEST THE FOLLOWING CARE INSTRUCTIONS:
MACHINE WASH COLD, INSIDE-OUT, GENTLE CYCLE WITH MILD DETERGENT AND SIMILAR COLORS. DO NOT BLEACH. TUMBLE DRY, LOW HEAT OR HANG DRY. IRON INSIDE-OUT AND DO NOT IRON ANY PRINTED AREAS. DO NOT DRYCLEAN.
*HIGH TEMPERATURE DRYING MAY DAMAGE OR SHRINK ITEMS. WE RECOMMEND NOT USING THIS METHOD OF DRYING ON ALL PRODUCTS.
PAYMENTS
WHEN DO I HAVE TO PAY?
NEW CUSTOMERS:
PAY TOTAL UPFRONT FOR FIRST 4 ORDERS.
AFTER 4 ORDERS WE REQUIRE HALF PAYMENT DOWN THEN PAY THE REMAINDER AFTER YOU’VE RECEIVED YOUR ORDER.
EXISTING CUSTOMERS:
HALF PAYMENT DOWN THEN PAY THE REMAINDER AFTER YOU’VE RECEIVED YOUR ORDER.
DO YOU OFFER CREDIT TERMS?
WE DO OFFER CREDIT TERMS OF NET 15. TO APPLY FOR OUR STANDARD CREDIT TERMS PLEASE FILL OUT ALL CREDIT FORMS UNDER OUR NEW CUSTOMER PAGE.
HOW DO I GO ABOUT MAKING A PAYMENT?
ONCE YOUR ORDER IS FINALIZED, WE WILL SEND YOU ALL FINAL ORDER INFORMATION VIA EMAIL FOR APPROVAL. YOU WILL BE ABLE TO PAY THROUGH OUR SECURE INVOICE WITH EITHER ACH BANK TRANSFER OR CREDIT CARD.
POLICIES / RETURNS
WHAT IS YOUR RETURN POLICY?
WE 100% GUARANTEE ALL OF OUR PRODUCTS. IF WE DID NOT DELIVER WHAT WE PROMISED WE WILL EITHER REPRINT, REFUND, OR DISCOUNT YOUR ORDER TO ACCOMMODATE FOR ANY ERRORS. PLEASE INSPECT ALL MERCHANDISE WHEN RECEIVED. ALL CLAIMS MUST BE MADE WITHIN 5 WORKING DAYS FROM RECEIPT OF MERCHANDISE. A PROPER RETURN AUTHORIZATION FROM PHYSX PROMOTIONS, INC. IS REQUIRED BEFORE ANY RETURNED PRODUCTS WILL BE ACCEPTED. IF PRODUCTS ARE WASHED, WORN, USED OR ALTERED IN ANY WAY THEY WILL NOT BE AVAILABLE FOR RETURN.
WHAT IS YOUR CANCELLATION POLICY?
ALL CANCELLATIONS MUST BE APPROVED BY PHYSX PROMOTIONS, INC. CANCELLATIONS WILL NOT BE ACCEPTED FOR WORK IN PROCESS ON CUSTOM ORDERS. THESE TERMS AND CONDITIONS APPLY TO ALL ORDERS PLACED WITH PHYSX PROMOTIONS, INC.